Melanie Perez
Hello!
Empathy. Teamwork. Creativity.​
These are the qualities that have fueled my work and enabled me to create game-changing products. If it wasn’t for the qualities above, our award-winning Agent on Demand product may have never happened. COVID-19s impact on United Airlines front-line agents and personnel fostered a deep empathy within me, my team and others to find a swift solution to customer service that was safe and effective.
Teamwork
The qualities above combined with proven leadership, strong team orientation, the ability and willingness to lead and motivate despite ambiguity, along with a curious, creative mindset and willingness to roll up my sleeves and work hands-on, coupled with the ability to translate insights into operational actions have defined my tenure.
