PEREZ
MELANIE
Product Leader driving growth through premium experiences, product ecosystems, and world-class teams.
Specializing in enterprise platforms and complex organizations, delivering $M+ in operational savings and revenue, double digit NPS gains, and multi-vertical product launches across travel, commerce, and healthcare.
Global Product Leadership Roles with United Airlines, eBay.
Best Emerging Technology
CIO 100 Winner,
Led my team through the research, design and strategy that brought us this
first-to-market product intersecting digital solutions with physical environments.
Video featured in United Airlines Townhall.
Self Service Innovation, Airport Ecosystems
Team patent holder for new digital airport self-service solutions bridging the gap between digital and physical ecosystems.
My team led the research and design creating this Digital Innovation Lab.
Video featured in United Airlines Townhall.
Agent on Demand
See how investing in UX Research enabled my team to bring a solution from ideation to POC in less than three weeks, win the 2021 CIO 100 Award, raise CSAT, and contribute to over $60M in operational savings in less than a year.
Details coming soon.
Customer Service App
UX for operations requires a modified approach. See how bringing UX expertise into Ops changed the legacy design process, improved KPIs and OKRs, and changed both the customer and employee experience.
Details coming soon.
Building a Center of Excellence
See how we brought structure while staying nimble, and created a space to ensure craft excellence and shared learnings.
Details coming soon.
